Refunds will be issued in the original form of payment. Refund or exchange on merchandise within 14 days of receiving your product accompanied by original receipt.RETURNS FOR ONLINE PURCHASES Return conditions: The following are online and in-store return and exchange information: Shipments cannot be made to a post office (P.O.) box number.Īt Ann-Louise, we make every effort to ensure your expectations are met with your purchase. When your order is ready to be shipped, a shipment tracking number will be e-mailed to you. Please allow approximately 8 to 15 business days for your item to arrive. Shipping charges, if applicable, are non-refundable. Shipments to AK or HI are subject to a $30CAD shipping charge. All purchases below $199 (before tax) are subject to a flat rate $30 shipping charge. You can track your shipment by visiting canadapost.ca Shipments to the U.S.:Īll Purchases $199 and more (before tax) shipped within the USA (excluding AK and HI) are free of charge via Canada Post/USPS or FedEx. If this occurs, you will receive an email and a “Delivery Notice Card” with further pick-up instructions. For security, orders over $750 will be forwarded to a designated post office for pick up. Deiveries to remote regions may take an additional 3-5 days for your item to arrive. Please allow approximately 5 to 10 business days for your item to arrive. Shipping charges, if applicable, are non-refundable.ĭelivery times may vary depending on location. All purchases below $149 (before tax) are subject to a flat rate $20 shipping charge. Shipments to Canada:Īll purchases $149 and more (before tax) and shipped within Canada are free of charge via Canada Post. Any shipments to the store are free of charge. When going to the store to pick up your items, please show the store a copy of your invoice and your photo identification. Do not go to the store until you receive this confirmation e-mail. A confirmation e-mail will be sent to notify you that the items are ready for pick up. Shipments of items to be picked up in one of our stores may take up to 10 business days to arrive, depending on store availability. Pick-up of your online purchase is available in one of our retail locations for free for any purchases even under $149. We offer the following shipping options for online purchases: Pick-up in store:
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